Troubleshooting

Resolve issues efficiently with expert troubleshooting guidance for effective problem-solving.

• Where did my influencers go that were in the new offers section?
• What happens if the influencer doesn’t post content? How do I get reimbursed for the cost of the product I shipped them?
• What happens when an influencer ghosts after receiving the product? How do you handle this?
• What happens if an influencer doesn't respond? What is considered an appropriate timeline to wait for their response before removing them?
• I got an email or DM from an influencer who says they haven’t been paid yet. What’s the hold up?
• My influencers aren’t responding to my message via the Inbox chat on the platform. What are my options to get them to reply?
• What happens when the influencer misses a deadline?
• I got an email from an influencer asking if the email sent to them was spam and if Lilly is from Lionize. What do I say?
• How do I turn off a campaign?
• Where do I see content influencers' have submitted for my review?
• How do I turn on Content Pre-Approval?
• Exporting Influencer Information and Content
• Why can’t I access my audience insights reports? The button is grayed out.
• Where can I download the influencer content?
• Removing a Creator from Your Influencer Marketing Campaign on Lionze