How does Lionize’s payment process work? When am I billed and when are the influencers paid?

Payment may take up to 30 days, but can happen much faster. All influencers have agreed to this timeline in their contract.

Once an influencer fulfills all contract requirements, Lionize handles the payments on both sides using this process: 

• Once influencers have met all contract requirements, you will be notified in app. This will trigger their 7-day review period, meaning you have 7 days to report any issues with the influencers content before their payment is processed.
  • You can proactively mark an influencer's content as "complete" and/or flag any concerns by clicking "Complete" or "Report a Problem" in the "Post Activity" column in the Influencers > Accepted tab. If no action is taken on the content within the 7 day review period, the influencers content will automatically be marked as "complete" and the payment process will continue. 
    
• Each week, we batch all influencers that have been proactively approved by the brand AND any creators who have been in review for more than 7 days, which triggers default approval.
  • The Payment Status for all creators batched will be changed to "Invoice Pending" under the "Payment" column.
• Each Friday, the brand will receive an email from no-reply@lionize.ai, which will include a preview of the invoice and receipt detailing each influencer who was batched in the previous step.  
• Each Tuesday, Lionize will process these payments via Stripe at 10:00 am EST to the credit card you have on file for your monthly subscription charges. 
  • The Payment Status for all creators for which the brand has been charged successfully will be updated from "Invoice Pending" to "Payment Ready."
• If, for any reason, the credit card on file does not process correctly, such as a card reaching its maximum limit, or if it is declined for any other reason, you will be notified via Stripe, and creators will also be notified that this payment did not process as expected. 
  • The Payment Status for all creators for which the brand charged failed will be updated from "Invoice Pending" to "Invoice Sent."

• After Brands are successfully invoiced, Lionize will transfer these funds to PayPal, which can take ~5-6 Business days. Following that transfer, payment to the influencers will process daily at 8 am EST via PayPal. These payments typically happen about a week after the brand is charged. 
  
  • Once the influencer has been paid, the Payment Status on the Payment column in the Influencer tracker under Influencers > Accepted will be updated to "Payment Sent". 
  • If, for any reason, the payment is not successfully sent to the influencer, for instance, if their PayPal address doesn't exist, then the creator will be notified, and their Payment Status will be updated to "Payment Failed". 

All Lionize payment history is visible in your Lionize account under Billing from the top right dropdown menu.

What to do if an influencer says they've posted content but their status in the platform is "Not Started" or "In Progress"? 

If your influencer says they’ve met all the contract requirements but their status isn’t showing as “Complete” in the platform, then one of three main issues may be at play. 

• • They may not have used the correct hashtags and/or tagged your correct account handle. Please remind the influencer of these requirements and ask them to add them and/or re-share for stories. 
  • They may not have posted the correct content type. For instance, they may have posted a static image instead of a reel.
    • All content requirements can be found in their individual contracts by highlighting the influencer's row in the Influencer tracker under Influencers> Accepted and clicking "Contract" in the right pop-up window.

• • They may not have posted the reel “in-feed” but only posted as a reel. Please remind the influencer of this requirement (if applicable). 

Reach out to the influencer via inbox and let them know what they need to change. 

If you want to proactively approve their content even if it does not meet requirements, see this helpdesk article.

If you didn't find the answer you were looking for - contact our support team.