Make sure you've completed all contract requirements, and then you will be automatically paid within 30 business days.
Your status in the platform must be "Complete" before you are eligible for payment. Your status will automatically change to "Complete" once you've completed all contract requirements. If you believe you have completed all contract requirements but your status is still "In Progress," take these steps:
- Make sure that you've used the correct hashtag(s) and tagged the correct accounts. This is a common pitfall. The brand does not get the full value of your collaboration if you haven't used the brand's handle and hashtags. CHECK FOR SPELLING ERRORS AND TYPOS. If you have missed a hashtag or handle, either update the post and/or repost the stories. Once this is updated our system will automatically track your content and move your status to complete. This process can take up to ~6 hours to complete.
- If your contract requires your video to be "In Feed", then you need to make sure that any Reels you've posted are also posted to your feed. Please update this to post the content in feed. Once this is updated, our system will automatically track your content and move your status to complete. This process can take up to ~6 hours to complete.
If you have taken these steps and your status is still "In Progress" - please wait for up to 6 hours. Your status will update automatically. If after 6 hours your status has not updated, please submit a support ticket and we will look into the issue for you. Once your status is in the "Complete" Stage, we will begin processing your payment.
Note: Payment will be processed within 30 business days once all campaign requirements are completed. This was detailed in your signed contract.
Payment process schedule:
- Once you have met all contract requirements according to your tracker, brands will have 7 days to review.
- Each Tuesday, the brand will receive an invoice and receipt detailing each influencer who was proactively approved or who passed the 7-day review period.
- This invoice will be processed automatically by Stripe on every day at 8am EST. If the brand's payment does not go through for any reason, Creator Opportunity by Lionize will continue to attempt to process the payment and will also notify you.
- Once the invoice has been paid by the brand, Creator Opportunity by Lionize will then process payment to you via PayPal on the following Friday (~8 Business days later).